Recent changes to Terms and Conditions
Version - 6.2 Last Updated – 30/11/2020
17. WITHDRAWALS
i. Funds cannot be withdrawn from one’s Account unless the same funds have been wagered at least once. Staking bets on table games with minimal loss expectancy (opposite betting) will not be considered as valid in fulfilling wagering requirements. Please be informed that ten percent (10%) administrative charge, with a minimum fee of ten Euro (€10) from the last deposit, may be applied for payout requests referring to amounts deposited with LV BET which have not been used at least once for playing casino games or sports bets. Before such payout can be approved, it has to be assessed and confirmed by the Risk Department.
30. INACTIVE ACCOUNTS
a. An “Inactive Account” is an account that has a real-money balance and no bets recorded for six (6) consecutive months.
b. Before your account is labelled Inactive, LV BET will contact you via email at least one month in advance. You may reactivate an Inactive Account by logging into that account and placing a bet.
c. Once an account becomes an Inactive Account, LV BET will charge five (5) EUR per month as an administrative fee to your account, as long as there is a positive balance.
31. COMPLAINTS
Our aim is to provide the best customer support to resolve any issue you may have. However, if you have any complaints you can always contact our customer support team by email on support@lvbet.com, live chat or call on +35 627 780 032. LV BET customer care representatives shall reply to you within 3 days. The complaints placed via social media is not to be considered as an official complaint.
To deal with your complaint in the shortest possible time frame, it must contain clear information about your identity as well as all relevant details about the case. The customer support agents will use best efforts to promptly resolve a reported matter internally.
The customer support agents will use best efforts to promptly resolve a reported matter internally. The whole complaints process should take no more than 8 weeks to be assessed and responded to. You will be always informed about our final decision.
If you feel that the complaint has not been resolved or you are not happy with how the case was concluded you can contact a registered Alternative Dispute Resolution Body ”ADR” eCOGRA, eCommerce and Online Gaming Regulation and Assurance, Telephone Number: +44 20 7887 1480, https://ecogra.org/forms/adr-dispute-step-1, refer directly to the Malta Gaming Authority by sending an email to support.mga@mga.org.mt or else you can bring the proceedings into any court of competent jurisdiction.
Additionally, The Online dispute resolution (ODR) platform can provide further alternative dispute resolution services within the EU. More information is available HERE
17. WITHDRAWALS
i. Funds cannot be withdrawn from one’s Account unless the same funds have been wagered at least once. Staking bets on table games with minimal loss expectancy (opposite betting) will not be considered as valid in fulfilling wagering requirements. Please be informed that ten percent (10%) administrative charge, with a minimum fee of ten Euro (€10) from the last deposit, may be applied for payout requests referring to amounts deposited with LV BET which have not been used at least once for playing casino games or sports bets. Before such payout can be approved, it has to be assessed and confirmed by the Risk Department.
30. INACTIVE ACCOUNTS
a. An “Inactive Account” is an account that has a real-money balance and no bets recorded for six (6) consecutive months.
b. Before your account is labelled Inactive, LV BET will contact you via email at least one month in advance. You may reactivate an Inactive Account by logging into that account and placing a bet.
c. Once an account becomes an Inactive Account, LV BET will charge five (5) EUR per month as an administrative fee to your account, as long as there is a positive balance.
31. COMPLAINTS
Our aim is to provide the best customer support to resolve any issue you may have. However, if you have any complaints you can always contact our customer support team by email on support@lvbet.com, live chat or call on +35 627 780 032. LV BET customer care representatives shall reply to you within 3 days. The complaints placed via social media is not to be considered as an official complaint.
To deal with your complaint in the shortest possible time frame, it must contain clear information about your identity as well as all relevant details about the case. The customer support agents will use best efforts to promptly resolve a reported matter internally.
The customer support agents will use best efforts to promptly resolve a reported matter internally. The whole complaints process should take no more than 8 weeks to be assessed and responded to. You will be always informed about our final decision.
If you feel that the complaint has not been resolved or you are not happy with how the case was concluded you can contact a registered Alternative Dispute Resolution Body ”ADR” eCOGRA, eCommerce and Online Gaming Regulation and Assurance, Telephone Number: +44 20 7887 1480, https://ecogra.org/forms/adr-dispute-step-1, refer directly to the Malta Gaming Authority by sending an email to support.mga@mga.org.mt or else you can bring the proceedings into any court of competent jurisdiction.
Additionally, The Online dispute resolution (ODR) platform can provide further alternative dispute resolution services within the EU. More information is available HERE
Version - 6.1 Last Updated – 12/10/2020
19. FEES AND CHARGES
h. Please be advised that a five percent (5%) administrative charge, with a minimum fee of ten Euro (€10) will be applied on the players remaining balance if the KYC requirements are not met after the 30-day time limit has elapsed.
19. FEES AND CHARGES
h. Please be advised that a five percent (5%) administrative charge, with a minimum fee of ten Euro (€10) will be applied on the players remaining balance if the KYC requirements are not met after the 30-day time limit has elapsed.
