6. REGISTRATION INFORMATION

h. Under no circumstances, you are allowed to register another (new) Account, if you already have a registered Account on LV BET website - only one Account ownership per person is permitted. Holding more than one Account is known as “multi-accounting” and is strictly prohibited and directly deemed to be fraudulent, regardless of whether the other Account is registered under the user’s own details, other LV BET users’ details, third parties’ details (other than LV BET users) or false details. LV BET reserves the right to close all betting accounts you opened at any time. At LV BETS’s where we consider that multiple Accounts have been opened in genuine error, the funds might be returned back to the customer. If LV BET has reasonable grounds to believe that fraud has been committed, LV BET reserves the right to cancel any related transaction, any bonus or any other promotion without prejudice to any other action or redress we might avail ourselves of.

18. DEPOSITS

f. Due to regulatory requirements in relation to AML/CFT, we reserve the right to verify the identity and also request further verification of the source and origin of your funds, if the total accumulation of your deposits equals or exceeds €2000 or equivalent in other currency. The above-mentioned €2000 value is calculated on a daily basis, taking into account all deposits affected by you since the establishment of the business relationship OR based on the total deposit amount over the course of 180 days.

g. The following documentation shall be accepted to confirm the user’s identity (Driving Licence, Passport or EEA/EU member state identity card). Please be advised that all mentioned documents must be valid. To confirm the user’s place of residence (proof of address - POA), LV BET shall accept either a utility bill (gas, electric, satellite television, landline phone bill), (the mobile bill will not be accepted) or bank statements issued within the last three months. Such personal information enables LV BET to verify that the data given during registration corresponds with data on the documentation.

30.  INACTIVE ACCOUNTS

a. An “Inactive Account” is an account that has a real-money balance and no bets recorded for six (6) consecutive months (180 days).

b. Before your account is labelled Inactive, LV BET will contact you via email 30 days in advance. You may reactivate an Inactive Account by logging into that account and placing a bet.

c. Once an account becomes an Inactive Account, LV BET will charge five (5) EUR or equivalent in account currency: 5 GBP, 5 USD, 5 CAD, 5 NZD, 25 PLN, 25 BRL, 50 NOK, 400 RUB, 400 INR, 1500 HUF every 30 days as an administrative fee to your account, as long as there is a positive balance.

2. DEFINITIONS

f. Regulatory Authority” is the Malta Gaming Authority (MGA) Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta, WWW.MGA.ORG.MT, which is the main regulator of remote gaming operations.

8. LEGAL RESTRICTIONS

c.  You guarantee at all times not to be a resident of the “Excluded Countries” like: Belgium, Denmark, Estonia, France (including all french overseas territories), Hong Kong, Iran, Iraq, Israel, Italy, Lithuania, Poland, Romania, Spain, Turkey, United States and/or restricted by limited legal capacity.

29.  RESPONSIBLE GAMING

j. The Responsible Gaming page also contains links to external entities and information which can help in case of addictive gambling. If you believe that you might be negatively addicted to gambling, we encourage you to seek help through these areas of our website. Please also contact us directly should you feel that gambling has affected your life in a negative way or recognise that you have any gambling issues.

31. COMPLAINTS

If you feel that the complaint has not been resolved or you are not happy with how the case was concluded, you have the option to escalate the matter externally to one of our approved ADR providers: eCOGRA or ThePOGG.

The form for the eCOGRA ADR service is available here: https://ecogra.org/forms/adr-dispute-step-1

You can find additional information and submit a complaint to ThePOGG HERE.

Additionally, the Online Dispute Resolution (ODR) platform can provide further alternative dispute resolution services within the EU. More information is available HERE.

If the user still feels that their complaint has not been resolved to their satisfaction, they can bring the dispute to the Malta Gaming Authority (MGA) by emailing support.mga@mga.org.mt.

Furthermore, please be advised that you have the right to bring proceedings against an operator to any court of competent jurisdiction.

If there are any concerns that you would like to raise or need our assistance with, please do not hesitate to let us know. Our professional and friendly Customer Service representatives are always here to help.