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Terms and Conditions

CLIENT AGREEMENT REGARDING USE OF FAIRLOAD SERVICES

Version - 6.8 LAST UPDATED – 20/10/2021

  1. Foreword
    1. These Terms and Conditions (“T&Cs” or “Agreement”) constitute and govern the contractual relationship between the parties, Fairload Ltd hereinafter referred to as “LV BET”; and You, as the user, hereinafter referred to as “Client”, “You” or “Player”.
  2. Definitions
    1. The following words and terms should be interpreted as follows, unless, the context clearly implies otherwise.
    2. “Registration Form” shall mean the form to be filled in by the Player to open a User Account.
    3. “Game” refers to any gaming activity presented by LV BET on its Internet Site for the benefit of the Users and as approved by the Regulatory Authority.
    4. “Internet Site”, “Website” or “Site” shall mean the Internet Site lvbet.com and all other sites connected to it and accessible through links
    5. “Login and Password” shall mean the login and password details that are chosen by a player upon registering on LVbet.com site and all other connected sites.
    6. Regulatory Authority” is the Malta Gaming Authority (MGA) Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta, WWW.MGA.ORG.MT, which is the main regulator of remote gaming operations.
    7. “Service” shall include all LV BET’s services and games and activities related to them and listed on www.lvbet.com including but not limited to online casino and sportsbook services.
    8. “Software” shall mean the software licensed by us including all programs and databases and any other derived content whether accessible or otherwise used by you through the Internet Site and allow you to participate in the online sportsbook and casino.
    9. “Live Casino” or “Online Casino” is an online version of a traditional casino, enabling users to play and wager on casino games through the Internet in real time.
    10. “Us, We” or “Fairload Limited” shall mean LV BET.
    11. “User Account”, “Player Account”, “Gaming Account” or “Account” shall mean a personal Account opened by an individual and maintained by LV BET as to allow this person to play the online casino and sportsbook games.
    12. “You”, “Client”, “Player”, “User” or “Account Holder” shall mean the user of the Service and of the software accessible through the Internet Site and having a contractual relationship with LV BET.
    13. “Money Player” individuals over 18 years of age, or the minimum age as set in law for participation in the corresponding country, who participate in games for money (stake real money “Games for money”). Players can participate in games as “Test Player” without wagering money or as “Money Player” wagering real money.
    14. “Fun Games” or “Games for fun” mean Games as defined in this Agreement but that are offered for limited gameplay in a special Game mode which does not involve payment from the Player to the Operator. The sole purpose of this mode (games for fun) is to offer the possibility for the Player (“Test Player”) to try out the Games offered before staking real money.
  3. General
    1. “LV BET” in these Terms and Conditions refers to Fairload Limited, a company incorporated in Malta, having the following registered address: Fairload Limited, 115B, Old Mint Street, Valletta, VLT1515, Malta.
    2. The term “Client” references any individual or entity that expressly or impliedly agrees to all terms and conditions of LV BET by opening an Account and placing bets on games on LV BET’s website.
    3. Registering with LV BET I acknowledge that sports betting is unavailable for customers residing in Germany.
    4. All Clients, except Clients based in the United Kingdom, accessing the LV BET Website agree to abide by the following terms and conditions governing the use of its services (the “Agreement”).
    5. This Agreement describes the terms, conditions, and risks applicable to your use of LV BET services available under the domain of www.lvbet.com (the “SITE”). If you have any questions regarding this Agreement, please contact Customer Support.
    6. You must read, agree with and accept all of the terms and conditions contained in this Agreement without modifications, which include those terms and conditions expressly set forth below and those incorporated by reference, before you may become an active, registered Client of LV BET. By continuing to access or use the SITE, you agree to follow the terms and conditions of this Agreement.
    7. This Agreement is effective upon acceptance in registration for newly registering Clients by checking in the registration form the box “I have read and accept the terms and conditions” and “I am 18 years or older” and clicking “Create New Account” button in the course of the registration on the website www.lvbet.com. You commit to comply with the Terms and Conditions of the website. If you do not agree to be bound by the terms and conditions of this Agreement, and does not use or access our SITE after registering, you must inform us in writing immediately
    8. This Agreement shall be governed by and interpreted in accordance with the laws of Malta, excluding that body of law pertaining to conflict of laws. Any legal action or proceeding arising under this Agreement will be brought exclusively in courts located in Malta, and the parties hereby irrevocably consent to the personal jurisdiction and venue therein.
    9. LV BET will not be liable in any way to any persons in the event of force majeure, or for the act of any government or legal authority. In the event that any provision in this Agreement is held to be invalid or unenforceable, the remaining provisions will remain in full force and effective.
    10. Failure of a party to enforce any right or provision of this Agreement will not be deemed a waiver of such right or provision.
    11. LV BET may assign this Agreement or any rights and/or obligations hereunder without your consent.
    12. LV BET may amend the terms of this Agreement from time to time by posting the amended terms on the SITE. You are responsible for checking whether the Agreement is amended. Any amendment shall come into force as of the day it was published on the SITE. By continuing to use the Internet Site, the Service or the Software offered by LV BET, you agree to be bound by the T&Cs of this Agreement as well as by the latest modifications to it. If you do not agree to be bound by the changes to the terms and conditions of this Agreement, you must not use or access our Services and inform us in writing immediately.
    13. LV BET is operated by Fairload Ltd. which is registered under the laws of the European Union member state of Malta.
    14. Fairload Ltd. operates under the MGA gaming licence MGA/B2C/282/2015 issued by Malta Gaming Authority (MGA), Malta’s single regulatory body.
    15. For customers playing online betting in Ireland, Remote Bookmaker's Licence number 1016541 is issued to Fairload Limited by the Irish government only applies to sports bets.
    16. In case of modification of these T&Cs, on logging into his Account with LV BET, a pop-up box will inform the Player that the T&Cs have been updated. The Player shall be requested to agree with the updated T&Cs.
  4. Online Services Agreement
    1. This Agreement is made by and between LV BET and you. This Agreement applies to the LV BET SITE, including its electronic content and or software currently contained on the SITE that supplies you with the games and services offered by LV BET.
    2. LV BET reserves the right to impose certain conditions (beyond those detailed in Clause 3,4,5,6,7) on the admission of Players to the games (e.g. minimum number of completed games, verification of transacted payments) and to extend or change the services on the website at any time.
  5. Availability of Services
    1. The Services are available to and may only be used by individuals who can form legally binding contracts under the law applicable to their country of domicile. It is your responsibility to ensure that betting is legal.
    2. Services are not available to persons under the age of 18 or otherwise under legal age (“Minors”). If you are a Minor, you may not use this service. If as a Client you do not qualify, please do not use our SITE. Participation in the games for money (as a “Money Player”) is exclusively reserved for individuals over 18 years of age, or the minimum age as set in law for participation in the corresponding country.
    3. LV BET is entitled to require Client to provide proof of age and to refuse a Client’s admission to the games if it has reasons to believe that the minimum age requirement is not fulfilled.
    4. In all circumstances we shall not be held responsible for misuse of our services by any unauthorized parties or minors.
    5. LV BET Services are not available where they are illegal to use, (including but not limited to the United States) and LV BET reserves the right to refuse and/or cancel Services at its own discretion.
  6. Registration Information
    1. In order to participate in the games as a Player the User must complete the registration form on the website www.lvbet.com or other site connected within form provided by LV BET which shall at least include the following details:
      1. The customer’s identity. You warrant to, provide true, accurate, current and complete information regarding identity during the registration process. Any false information or impersonation of a and accessible through www.lvbet.comand therewith open a “Player Account”. The User must fill in the registry person or entity, misrepresentation regarding any affiliation with another person, entity or association, use of false headers or other acts or omissions to conceal one’s identity from LV BET for any purpose will be prosecuted under the fullest extent of the law. A Client accessing LV BET services may be asked to provide valid subsisting verification of identity and relevant information.
      2. Date of Birth. You assure LV BET that you are over 18 years of age. No person under 18 years of age or the minimum age as set in law for participation in the corresponding country, may be registered as a player and any funds deposited or any money won by any such person shall be forfeited to the Regulatory Authority. We reserve the right to verify your date of birth supplied at the registration stage before you are allowed to:
        • Deposit funds into an account;
        • Access any free-to-play games/fun games;
        • And gamble with your own money or LV BET bonus.
      3. Your place of residence. Please note that you may be asked to verify your place of residence by providing proof of identity such as a scan of an identity card, passport or driving license, and/or a utility bill or a bank statement issued within the last three months.
      4. The customer’s valid e-mail address and contact number (phone/mobile)
      5. Personal and confidential username (“Pseudonym”, “Nickname”). The Username must be unique and clearly identifiable. Offensive or indecent names are not allowed. Further prohibited are usernames that contain or allude to an Internet link or Account names, which allude to certain rights of the User (ex. the term “administrator” is reserved for LV BET). We reserve the right to suspend accounts with an unacceptable Username. Accounts can be reactivated as soon as a suitable and acceptable alternative has been chosen.
      6. Password. The User is advised to choose a strong and non-predictable password for security and is responsible for ensuring that this password is kept secret.
    2. During the registration process, You must provide LV BET with valid identification, including but not limited to the address, contact email and/or personal telephone number.
    3. The User shall ensure that the registration details are kept up-to-date and shall make any necessary changes of name, address or e-mail address on LV BET’s website without undue delay. It is the player’s responsibility to inform us immediately of any changes to the player’s personal information
    4. In the event that LV BET has reason to believe that the information given is inaccurate, We are entitled to suspend or terminate User’s Account and retain any winnings.
    5. When the customer submits his first request for withdrawal, details of his personal bank account or any other payment method available and acceptable for such withdrawal should be provided to LV BET.
    6. You are responsible for securing your Username and Password for their Account with LV BET. LV BET holds no responsibility for any damage caused due to any act or omission of you causing the inappropriate or irregular use of your Account.
    7. You must register personally and not on behalf of someone else.
    8. Under no circumstances, you are allowed to register another (new) Account, if you already have a registered Account on LV BET website - only one Account ownership per person is permitted. Holding more than one Account is known as “multi-accounting” and is strictly prohibited and directly deemed to be fraudulent, regardless of whether the other Account is registered under the user’s own details, other LV BET users’ details, third parties’ details (other than LV BET users) or false details. LV BET reserves the right to close all betting accounts you opened at any time. If LV BET has reasonable grounds to believe that fraud has been committed, LV BET reserves the right to cancel any related transaction, any bonus or any other promotion without prejudice to any other action or redress we might avail ourselves of.
    9. LV BET will treat with care the information you entrust to it, in accordance with the disclosures it provides during the registration process and in its Privacy Policy.
    10. It is prohibited for Clients to sell, transfer and/or acquire Accounts to/from other Clients.
    11. You are not allowed to transfer funds from your Account to other players or to receive money from other players into your Account. Funds can only be remitted to the same Account from where they originated at the deposit stage.
    12. You declare not to deposit money using a credit card, bank Accounts and any other payment Accounts and solutions to which you are not authorised;
    13. Making deposits into an Account for any reason other than participating in games, particular illegal purposes (e.g. money laundering) is not allowed; Depositing money originating from criminal and/or other unauthorized activities is also prohibited;
    14. You declare you are not currently or have never been diagnosed as a compulsive gambler;
    15. Your registration may be refused or closed at the operator’s sole discretion, but contractual obligations already made will be honoured.
    16. The registration and set up of a gaming Account are free of charge.
    17. There is no general right of registration and participation in the games.
  7. Password Security
    1. You are advised to choose a strong and non-predictable password for security and is responsible for ensuring that this password is kept secret.
    2. It is your responsibility to keep your Username and security details (including password) confidential. Gameplay on the website under Player’s Username and security details will be regarded as valid, irrespective of who participates in the game. In the event that there is concern that the secrecy of such details is no longer the case, Player should notify LV BET immediately whereupon new details may be forwarded and any future transactions under the previous details would be considered void.
    3. LV BET is in no way responsible for the eventual access to a User Account by a third person and will not be held responsible for any eventual loss suffered due to the illicit use of a Player’s password by a third person, of unauthorized access, and/or for any transaction in which the name and password of a Player ware registered correctly.
  8. Limited Use
    1. LV BET grants you a non-exclusive, non-transferable and limited personal use to access the SITE (the “License”). The SITE use is conditioned on continued compliance with the terms and conditions of this Agreement.
    2. You agree not to resell marketing materials provided to them by LV BET or permit secured access of the SITE to others, and not to copy any materials appearing on the SITE for resale or for any other purpose to others without the prior written consent of LV BET .
    3. You shall be responsible and bound by any unauthorized use of the SITE, made in breach of this section.
    4. You agree to use the information received from the information systems of LV BET for the sole purpose of executing transactions inside and within the SITE.
    5. You further agree not to use any electronic communication feature of a Service on the SITE for any purpose that is unlawful, tortuous, abusive, intrusive on another’s privacy, harassing, libelous, defamatory, embarrassing, obscene, threatening or hateful.
    6. The License granted under this Agreement will terminate if LV BET believes that any information provided by you, including your e-mail address, is no longer current or accurate, or if you fail to otherwise comply with any term or condition of this Agreement and all rules and guidelines for each Service, or LV BET establishes that you have abused in any way LV BET’s games and services. Upon notification of such violation, you agree to cease accessing Services. You agree that LV BET, at its sole discretion and with or without notice, may terminate your access to any or all Services, close Client’s open transactions, remove and discard any information or content with its Service due to breach of a provision of this Agreement.
  9. Misconduct
    1. Misconduct is forbidden on the Website. Behaviour is deemed as a violation of these Terms and Conditions, whenever, but not exclusively, if you:
      1. intentionally provides inaccurate or incomplete information;
      2. attempt to manipulate the result of games through concerted practices, alterations of the program or in any other undue way;
      3. deliberately cause malfunctions or defects of the Website in order to undermine the natural flow of the game;
      4. sets up more than one Account per person, or any other regulations set out in these Terms and Conditions are violated. This list of misconduct is not exhaustive.
    2. You will not decompile or attempt to decompile the software on LV BET’s website or develop software that interferes with the Client-Server-Communication software used on its website.
    3. The use of any software program which facilitates artificial intelligence is strictly prohibited. Prohibited software may include software which LV BET believes allows its player to cheat or gives one player an unjust advantage while wagering on the website. LV BET reserves the right to take action in order to detect and prevent the use of such software by Players. Should LV BET identify or suspect for good reason the use of prohibited programs, LV BET reserves the right to freeze the relevant Player’s Account for a period of at least six (6) months, to confiscate any funds in that Account and/or to suspend the Player from using the services of LV BET.
    4. In the event of misconduct, LV BET is entitled to immediately terminate the Agreement and exclude you from further use of the Website. Further, LV BET is entitled to interrupt and terminate on-going games, to block you or your Account with or without prior notice and to retain your credit and winnings achieved through misconduct until clarification of the situation.
  10. Account Cancellation
    1. LV BET reserves the right to refuse, cancel the Services, and/or refuse to distribute profits to anyone for any legitimate reason including, but not limited to:
      1. any instance when LV BET has cause to believe that a person’s activities on the SITE may be illegal;
      2. any instance where LV BET may suffer any fiscal, regulatory, or pecuniary disadvantage by virtue of anyone’s activities;
      3. any instance where one or more transactions on the SITE are judged by LV BET to have been performed in violation of this Agreement.
    2. LV BET prohibits player collusion and takes measures to prohibit use of devices, such as robots, that distort normal gameplay.
    3. LV BET reserves the right to terminate events or games without prior notice, whenever it deems necessary and/or due to errors in the software or games, which cause games to work incorrectly or malfunction.
    4. LV BET reserves the right to terminate an Account and retain all the remaining funds in the Account where LV BET has reasonable belief that a player committed/attempted to commit/ was involved in proceedings leading towards potential fraudulent activity or otherwise advised on fraudulent activity to third-party-player/s or hacked or accessed otherwise unlawfully third-party players’ Account for the purpose of alleged fraudulent activity or otherwise. Such activity could involve inter alia, organised betting, use of stolen or falsified debit cards or Account numbers, forgery, collusion and submission of data or documents which are forged, stolen or otherwise misappropriated.
    5. LV BET reserves the right to terminate an account and retain all remaining funds due to irregular play. Irregular play can be defined as, but not limited to:
      1. Delaying any game round in any game, including free spins features and bonus features, to a time when you have no more wagering requirement; and/or performing new deposit(s) while free spins features or bonus features are still available in a game.
      2.  While playing a game, a "free spin" or "bonus" feature is initiated with bonus or cash funds; the player then leaves the feature by closing the game and moving to another. The player then returns to the original game to complete the feature at a later time in circumstances such as after the bonus money has been forfeited or lost or wagering requirements met and converted to cash.
      3.  Bonus or cash funds are used purely to progress through bonus stages (for example, collecting 9 out of 10 coins to reach a feature) and then the final stage/s (for example, the final coin to reach 10 out of 10 coins) completed with cash bets when bonus funds have been forfeited, lost, or wagering requirements met and converted to cash.
      4.  Leaving large bets on a table, for example, in blackjack, and then returning at a later time to complete the bet in circumstances such as after the bonus money has been forfeited or lost or wagering requirements met and converted to cash.
      5. Depositing and withdrawing funds soon after, for example, depositing funds to receive free spins, wagering your deposit just over 1x your deposit value, initiating a withdrawal and then activating your free spins.
      6.  Whether known or unknown to us, the player takes advantage of any software or system bug, loophole, fault, error, or failure regarding any game.
  11. Aborted or Miscarried Games
    1. In the event that any information is incorrectly published on the website, LV BET will take remedial action in order to rectify and amend the data in the system so as to reflect the correct information. Any winnings that are affected by the publishing of incorrect information will also be accordingly amended.
    2. In the event of a miscarried game for any reason whatsoever, all players’ transactions are always accurately logged on our systems, therefore we will always have access to what actually happened during the gameplay. Kindly contact customer care team for any queries via email on support@lvbet.com.
    3. We reserve the right to correct or declare results void with hindsight if the result of the game was caused by a technical default, fraudulent behaviour of a Player or through a fake wager. We reserve the right to recall any payment that is made in error.
  12. Cash Gaming Mode (“Games for money”)
    1. Every eligible Client after opening an Account and successful depositing of money to Player’s Account, can play games for cash.
    2. Participation in the Cash Games with real stakes requires you to deposit cash to his gaming Account.
  13. Test Gaming Mode (“Games for fun”)
    1. After an Account is established and you are able to successfully log into your gaming Account with LV BET, a certain amount (as defined by LV BET) of virtual Fun Money is credited to the Player’s Account. This serves the purpose for the Player to be able to test the games on the website.
    2. In cases where you win, there is no claim for virtual Fun Money.
    3. Withdrawal of this credit or transferring the Fun Money as real money is not possible.
    4. The credit of virtual Fun Money is recharged automatically every day and cannot be purchased by the player with cash.
  14. LIVE CASINO
    1. LV BET offers Live Casino fully operated by Fairload Limited under the license MGA/B2C/282/2015 issued by the Malta Gaming Authority (MGA), Malta’s single regulatory body, on 12.07.2017. The rules of the games can be found hereunder.
    2. When playing in Live Casino the Player is allowed to play only at one table at a time. Playing at multiple tables at the same time is strictly forbidden unless allowed by the Live Casino supplier. If the fraudulent behaviour is detected, LV BET reserves the right to close the player’s Account and confiscate any wins.
    3. All live casino games tables are monitored by employees of the corresponding live casino supplier and chat rooms are moderated. In case of concerns, You can contact Live Casino dealer at any time. However, using abusive or offensive language, making matrimonial offers, sexual comments or threats is prohibited.
    4. In the case of croupier’s mistake, the video footage of the contested hand will be reviewed by the employee responsible for that particular table. The employee’s decision is deemed final and if he decides that mistake took place, all contested stakes will be refunded to the Player in that particular hand.
    5. Live Casino games can be played for real money only. Bonus Money cannot be used. The operator prohibits to place bets explicitly and/or persistently with money and/or bonus money, with chances of winning equal or more than 70% (sure bet). The operator reserves the right to block the Player´s Account and prevent and/or withhold any winnings or payout obtained by the Terms and Conditions and/or the rules of the platform.
    6. Games provided by Evolution are not available for players residing in: Manitoba, British Columbia, Quebec and Ontario.
    7. Above Live Casino rules shall also apply as a supplement to the General Terms and Conditions of LV BET.
  15. Sportsbook Services
    1. Bets Placing:
      1. When a bet is placed and accepted, the corresponding amount is charged against your Account. You must check that the bet instructions which you have submitted are correct before confirming the bet. After the bet is announced, it is not possible to cancel or change the bet. We reserve the right not to accept or accept only a part of any bet.
      2. Where a number of bets are submitted by a Client, they will be dealt with in the received order.
      3. A number of bets may be treated as being one when a customer sends multiple copies of the same bet. LV BET reserves the right to void all bets where there may be evidence of collusion between two or more Clients or where there is suspicion that the Account is being used by different individuals.
      4. The acceptance and payout of bets are subject to different limits. These, in particular, include limits on the amount of the bet which is placed, betting market’s limits, maximum payout limits and personal customer limits. These limits are generally subject to change without notice and will be stated on the betting note or listed on the Account. LV BET reserves the right to limit the stakes of bets before accepting a bet and/or to change the odds before a bet is placed.
      5. All prices and odds are subject to fluctuation. Any bet that is accepted after the official start time will be void unless otherwise stated (such as in the case of live in play bets).

    2. Valid Bets:

      1. A bet is only deemed to be valid once a transaction code has been issued. The bet can then be viewed at “my bets”.
      2. You acknowledge that it is your responsibility to ensure that you fully understand the applicable rules and regulations and the methods, rules and procedures of Internet gambling in general.
      3. We are not responsible for a bet not being placed for any reason, including but not limited to; computer malfunctions and failure of telecommunications services or internet connections. We will not honour bets that have been submitted to us, but not confirmed as described in clause (ii) above.
      4. You shall not employ or make use of any system or artificial intelligence software including but not limited to machines, computers, software or other automated systems designed specifically to defeat our software. We will not honour any bets pursuant to which you have employed or made use of such systems or artificial intelligence software.

    3. Winnings:

      1. Winnings will be credited to your Account following confirmation of the Services result by LV BET.
      2. We shall not be responsible for any lost, late, illegible, incomplete, damaged, mutilated, misdirected, or postage due to mail, requests, prize claims or entries sent by you. Any request, prize claims or entry materials which we do receive shall become the property of LV BET upon receipt and will not be returned to you and therefore we advise you to retain a copy of any such materials.
      3. The maximum payout for each bet/ticket to Clients is 250.000,00€ (two hundred fifty thousand euros) for any amount placed and for any type of bet, whether it be a single bet, a multiple bet or a system of more columns. In this last case, for example, if the sum of the payout of any winning column exceeds the limit of 250,000.00€ (two hundred fifty thousand euros), LV BET will pay to the Client just, and no more than 250.000,00€ (two hundred fifty thousand euros)in total. If it turns out that a user (registered in any country) has opened several Accounts and has placed the same bet several times, contrary to these Terms and Conditions, the winning limit applies to the total of the winnings gained from these bets.

    4. Betting and Sporting Rules:

      1. Sporting Rules are completed and executed in ENGLISH language. LV BET reserves the right to translate the Terms & Conditions (including Sporting Rules) into other selected languages. If for some reasons, the contents of the Terms and Conditions vary in other languages comparing to the ENGLISH version, the ENGLISH version applies. This also applies to the rules of the game, any texts on the website as well as any information concerning bonus programs, marketing campaigns and other related issues.
      2. The rules and regulations are divided into General Rules and Special Rules dedicated to specific Sports. Both General and Special Rules and regulations are considered as rules and regulations. In specific situations, special betting rules apply to certain types of sport and betting markets. These special betting rules have precedence over the general betting rules.
      3. In addition to these rules and regulations, other manually added Special Rules that are found under Events and Markets on the website shall be considered as part of these rules and regulations.
      4. LV BET reserves the right to change or update the rules and regulations at any time without the obligation of informing Clients of each amendment. The Clients are responsible to keep themselves updated of the currently valid version of Sportsbook Rules. Placing a bet by the customer is equivalent to accepting the validity of the present version of Sportsbook Terms & Conditions.

    5. General rules and arrangements regarding the placement, settlement and payouts of bets.

      1. The Client declares upon the placement of bets:
        1. That he or she is at least 18 years of age and the personal information provided in the registration process is truthful and up to date.
        2. That he or she has been sufficiently informed as to the betting rules for all types of sports and is aware of the betting and payout limits and accepts these.
        3. Is not aware or does not have knowledge of the outcome of the event upon which the respective bet is placed prior to the conclusion of the agreement.
        4. That he or she is not involved and will not be involved in any manipulations which could influence the outcome of an event or several events which they bet on, and that he or she is not aware of any manipulations of these events.
        5. That the funds with which he or she places bets do not stem from any unlawful activity and that he or she is legally entitled to dispose of such funds.
        6. That he or she has read the information available on the topic of the dangers of addiction to gaming with respect to betting and gambling, and that he or she has not applied to be barred from gambling or betting with other gambling operators or is barred from gambling or betting at these.
        7. That he or she places bets for himself/herself as an individual and not upon the commission or in association with other parties.
        8. That he or she is not a member of a group which is barred from betting on this SITE. These are in particular: participants in the betting events on offer, active athletes or contestants, functionaries, coaches, etc., and moreover staff members of bookies or bet-placement companies.
      2. The company is not subject to any obligation to review the correctness of the declarations as set out in paragraph e. subparagraph (i). above and LV BET is entitled at any time to cancel all or selected bets (including retroactively) and/or to void any winnings resulting therefrom after receiving the knowledge of misrepresentations to bar the customer from all future betting, to close the betting Account and to pay out the remaining funds in the Account.
      3. The betting agreement shall come about through the acceptance of a betting offer. For a bet to be valid and correct, the bet which is electronically saved on the central computer of LV BET shall apply. This may be viewed on the Account. Any unilateral right to withdrawal from the Agreement on your part (cancellation of bets) following the conclusion of the Agreements is excluded. You may correct or delete the betting slip which has been virtually filled in until the final confirmation of the placement of the bet. Upon the confirmation of the placement of the bet, you shall be obligated to fulfil the Agreement and waives any right to revocation or withdrawal from the Agreement. You shall be responsible yourself for bets placed and cannot appeal that data made available by LV BET may have been incorrect or incomplete.
      4. There shall be no obligation on the part of LV BET to list additional information such as the type of competition (e.g. league match or cup match), shorter/extra time matches (e.g. in the case of friendly matches, mini-tournaments, youth matches, indoor matches, etc.), match sites (e.g. neutral grounds), racing distances, etc. If additional information is nevertheless provided, this shall be without engagement and not have any influence on the settlement of the bets. The same shall apply to all types of statistics, tables and live scores.

      5. The company shall be entitled to void respective bets (including retroactively) if there is a suspicion of manipulation or betting fraud. In legal terms, this shall mean that the stake monies in the bets in question shall be credited to the betting Account and you shall be barred from future betting, the betting account shall be closed and the remaining funds in the Account can be paid out.

      6. Suspicion of manipulation or betting fraud is, in particular, deemed to be present if, for example, one or more of the following criteria have been met:
        1. Stake monies on betting events with an unusual outcome
        2. Multiple betting with unusual matches/leagues
        3. Staged bets with the same or pronounced changes in combinations
        4. Betting which suggests a group of betters which is connected in terms of the time element and content
      7. LV BET reserves the right to refuse the acceptance of bets in some instances or to limit the number of bets without the obligation of providing the reason. No person should be allowed to have more than one Sportsbook Account. LV BET reserves the right to terminate double Accounts. In such cases, all relevant data will be transferred to the most active Account of the respective Client. LV BET reserve the rights to revoke Client’s privilege if a customer has placed identical bets with the two/or more Accounts. This might lead to confiscation of winnings and cancellation of all placed bets including already determined bets.
      8. The settlement of bets shall be performed after the ranking is announced. In the event of the suspicion of fraud in relation to match-fixing of a particular event, LV BET reserves the right to settle the funds after any investigations are completed. Disputed settlements or amounts credited for winnings regardless of the type must be received in writing (by mail, fax or email) no later than 14 days after the settlement of the event bet on at LV BET.
      9. It is the responsibility of the betting Client to immediately report each amount credited to his Account by mistake. All winnings occurring as a result of such error or mistake are considered invalid despite the circumstances, and as such LV BET has the right to revoke all mistakenly credited funds.
      10. LV BET reserves the right to correct any obvious errors or mistakes and to take the necessary steps to provide a fair and transparent service for the Clients. An obvious error could be made as a result of human error or system-related technical problems which might lead to incorrect information published on the website. For example, incorrectly displayed (reversed) handicap line, wrong Over/Under line, clearly wrong odds or incorrect decimal place (25 instead of 2.5), wrong name of the team or participant, incorrect deadlines or technical errors etc. In case of obvious errors, LV BET reserves the right to deem all affected bets invalid and refund all stakes. Additionally, if the bet is accepted at a price that is significantly different from those available in the general market at the time the bet was made or clearly incorrect considering the chance of the outcome occurring then the LV BET has the right to void all these bets.
      11. It is not allowed to place bets within the same coupon that has a clear correlation between the chosen selections. These kinds of bets might be deemed void even after the result of the event is determined.
      12. If the event has started before the scheduled starting time and is not offered in live betting, then all bets placed after the actual start of the event (start of the match, the beginning of the Set or Race, etc.) will be declared invalid and refunded.
      13. The maximum stake of the bet is dependent on the amount LV BET accepts at the time of bet is placed and may vary for each sport and individual Client. If the bet is higher than the automatic acceptance level set out by LV BET (such amount might be changed without prior notice) then the stake will be examined manually. All bets sent for manual acceptance may be rejected, partially accepted or fully accepted regardless of how the request is made by the Client. LV BET reserves the right to decline any bet that is up for manual approval. Any bet that, for whatever reason, has not been manually reviewed before the game starting time, will get automatically voided. LV BET reserves the right to establish separately all betting limits for each individual Client and bet.
      14. If for some reason, a betting market or event is not covered by the rules and regulations including special rules placed on the betting market on the website, LV BET reserves the right to determine the outcome of each event on a case-by-case basis.
      15. Match-fixing
        1. In case of possible interference in the match result and the formation of the evaluation of the game (including cases of suspicion in match-fixing), LV BET reserves the right to suspend the payments of the winnings or to cancel the bets on this match, as well as hand over the information on relevant side to the appropriate authorities for further investigation and prevention of similar incidents.
        2. LV BET reserves the right to suspend the payment of the winnings and make a return on the stakes to the event if there are solid grounds to believe this match was negotiable. Such grounds may be based on the size, number and nature of the bets made by one or all of the possible methods of betting. The decision of the governing bodies of relevant federations and regulatory bodies are also taken into account. In such cases, LV BET reserves the right to hand over the information on the related party to the governing bodies for further investigation and preventing similar incidents.

    6. General Betting Rules. In case of contrary notes between the rules and regulations for example between Special Rules for a specific sport and Specific Rules on the Event or Market, the following order of priority will be applied (in order of their importance):

      1. Specific Rules for Event/Market (available next to the Event or Market on the website)
      2. Special Rules for Sport
      3. General Betting Rules
      4. Terms and Conditions
  16. Withdrawals
    1. LV BET’s finance department handles all withdrawal requests submitted. LV BET reserves the right to verify the entitlement of the User and, in case of doubt, not to process the withdrawal and return the balance to your player’s account. Valid documents issued by government and Identity documents must be submitted in order to process the first withdrawal. However, LV BET reserves the right to verify the User’s identity, age and location at any time before processing any amount of requested withdrawal. Withdrawal methods and their relative information are included in the Withdrawal section on the website.
    2. Any expense related to withdrawal requests, if applicable and explicitly announced on the website, shall be charged to the receiver.
    3. Withdrawals of winnings, or parts thereof, will be paid out upon request by the player. Please note that only the first withdrawal of the week is free of charge. A fixed fee of €5 (or currency equivalent) will be applied to all subsequent withdrawals during the same week. The minimum withdrawal amount may range between €10 and €20 (or currency equivalent), depending on the player’s jurisdiction and selected currency. The player has the right to withdraw the full balance, regardless of the amount, when closing their account. The maximum withdrawal amount is set by the payment provider and may vary from one payment method to another. 
    4. The personal data of the User of the cash gaming Account and the holder of the Bank Account (or any other payment method) must correspond. LV BET reserves the right to request further documentation for the proof of identity and verification of the Bank Account (or any other payment method). Your withdrawal will not be processed until we receive the requested documentation and the balance will be credited back to your player’s account.
    5. The maximum withdrawal amount per day is 5,000€. For your protection in any Twenty-four-hour, You may only withdraw the maximum amount of 5,000€ unless a larger amount has been agreed by prior arrangement - does not apply to the progressive jackpot.
    6. Withdrawals from a User’s Account can only be addressed strictly to the person registered on the Account as per the conditions specified on the LV BET site.
    7. Withdrawals can only be paid out to the Account and payment method from where the player’s deposit originated. We understand that at times this is not always possible for technical and/or policy reasons which are beyond our control. In these cases, only we will affect the withdrawal to alternate Accounts in the name of the player, once ownership of such an alternate Account has been confirmed and verified.
    8. Once a withdrawal request is submitted it can take LV BET up to 3 business days to process the request. However, LV BET will be doing its best to process withdrawal requests immediately.
    9. Funds cannot be withdrawn from one’s Account unless the same funds have been wagered at least once. Staking bets on table games with minimal loss expectancy (opposite betting) will not be considered as valid in fulfilling wagering requirements. Please be informed that ten percent (10%) administrative charge, with a minimum fee of ten Euro (€10) from the last deposit, may be applied for payout requests referring to amounts deposited with LV BET which have not been used at least once for playing casino games or sports bets. Before such payout can be approved, it has to be assessed and confirmed by the Risk Department.
  17. Deposits
    1. In order to fund a player Account (by transfer of money to LV BET’s Account) one can utilise the deposit methods and their relative information, which are included in the Deposit section on the website.
    2. You acknowledge that only personal cards/accounts are authorized at LV BET website. Business and company accounts cannot be used to deposit.
    3. LV BET reserves the right to impose certain conditions on the use of particular payment methods. LV BET has also the right to change the payment methods available without giving notice.
    4. LV BET does not guarantee that all methods of payment are available at all times.
    5. A deposit request via credit card into a player Account, funds the Account in real time.
    6. Due to regulatory requirements in relation to AML/CFT, we reserve the right to verify the identity and also request further verification of the source and origin of your funds, if the total accumulation of your deposits equals or exceeds €2000 or equivalent in other currency. The above-mentioned €2000 value is calculated on a daily basis, taking into account all deposits affected by you since the establishment of the business relationship OR based on the total deposit amount over the course of 180 days.
    7. To verify the player's identity, the following documentation is accepted: driving license, passport or EEA/EU member state identity card. Please be advised that all aforementioned documents must be valid and submitted as coloured scans; copies in black and white are not accepted. To verify the player's place of residence, the following documents will be accepted as proof of address (POA): utility bill (gas, electric, satellite television, landline phone bill) or bank statements issued within the last three months. A mobile phone bill will not be accepted.
    8. LV BET reserves the right to request an image of both sides of the credit card used to deposit at any time and at its own discretion. In order to reflect the best security practices, you will always be asked to hide CVV number and wipe out certain card numbers.
    9. The minimum deposit amount will vary depending on the player’s jurisdiction and chosen payment method. Visit the Deposit page for additional information.
    10. For all deposit and withdrawal methods, deposits to the Player Account will take place instantaneously or for a longer period of time in some cases, while in case of withdrawals some might be processed in few hours and some will require between 3 to 5 days to process.
    11. The player acknowledges that LV BET reserves the right to request proof of payments to players Accounts.
    12. All payments into the Account must be from a payment source on which Player is the named Account holder.
    13.  LV BET reserves the right to request a photo of the account holder with a valid ID and a note specifying the date and time.
  18. Fees and Charges
    1. The amount that is displayed as your “payout” is net of fees. Accordingly, the “payout” amount will be the exact amount deposited into your Account. However, sometimes an additional fee during withdrawal process may apply usually, but not only, related to withdrawal request, if applicable and explicitly announced on the website.
    2. The base currency in LV BET’s software is EURO, but the Account balance of you may be displayed in another currency. You can choose other currency than EURO for Your Player’s Account but You must be aware that sometimes the payment process in such Player’s Account may be subjected to small exchange rate when changing payment amount into Euros. Please note that any exchange premiums are payable by You.
    3. Statements will be issued on a quarterly basis and fees will continue to accrue pursuant to the auto renewal terms and conditions should you fail to provide required (30) day written notice of termination to support@LVbet.com.
    4. Clients may choose to close their Account at any time. In such cases, a player is requested to send an email to support@LVbet.com, and customer care will proceed in closing the Account and confirming to you that such termination has taken place. In order for a Client to claim funds from a dormant Account, closed, blocked or excluded Account, one must contact LV BET by email on - support@LVbet.com
    5. You expressly authorize LV BET to collect any Account fees due and owing pursuant to these terms and conditions by debiting your credit card on file, or by debiting your LV BET Account.
    6. Please be advised that a five percent (5%) administrative charge, with a minimum fee of ten Euro (€10) will be applied on the players remaining balance if the KYC requirements are not met after the 30-day time limit has elapsed.
  19. Promotions and Bonus Policy
    1.  From time to time LV BET may offer promotions, tournaments, and competitions (referred to as a “Promotions”) to players. LV BET Promotions are governed by this Policy, Standard Promotion and Bonus Terms and any separate terms and conditions which apply specifically to the relevant offer. Bonuses will be credited by LV BET into the Player’s Account. Details of crediting will be available on the dedicated Promotion landing page and/or in the promotional email. Offer type and Bonus amount is determined by LV BET and clients to have no general entitlement to receive neither bonus nor any other prize or reward.
    2. Each individual Promotion will come with its own set of specific terms and conditions (“Significant Terms”) in addition to the Standard Promotion and Bonus Terms.
    3. Therefore, the client should read both sets of terms for any Promotion they wish to enter. Please always refer to our Standard Promotion and Bonus Terms (where applicable) for information about our promotions.
  20. Limitation of Liability
    1. The games and services offered on the SITE are available to you only within the scope of the current state of technology used. LV BET provides no guarantee for the uninterrupted availability or the serviceability of the services offered. LV BET accepts no liability for the uninterrupted availability and serviceability of the games.
    2. LV BET undertakes to supply steady Services on the SITE. However, LV BET assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, the SITE or Services.
    3. LV BET is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, hardware, software, failure due to technical problems or traffic congestion on the Internet or on any of the SITE or Services.
    4. LV BET accepts no liability for any interruption of games or website downtime. It is not liable for any errors contained in any game, nor is it duty bound to correct them – LV BET is not liable for any damage caused as a result. Furthermore, LV BET assumes no liability for the existence of or damage caused by viruses or other damaging components on the website or the corresponding server, which could lead to damage to the computer hard and software of the User. For the avoidance of doubt, all winnings from bets, stakes or wagers placed on any games which contains an error shall be voided and LV BET shall only be responsible to return the respective bet, stake or wager placed to you.

    5. LV BET is not liable for damages caused by user error or software malfunction, including but not limited to: errors in the calculation and distribution of winnings, incompleteness or inaccuracy of data resulting from user error, malfunctions related to the underlying mechanics and algorithms of a game or other similar circumstances. 

      Any winnings or rewards obtained as a result of such errors, malfunctions or related circumstances are Erroneous Winnings. If an error or malfunction is detected, LV BET reserves the right to void any winnings or associated rewards; the wagered amount will be refunded. If you withdraw Erroneous Winnings, you will be liable to repay the entire sum; otherwise, the amount will be deducted from any other sums that we may owe you. 

      LV BET may correct obvious mistakes, such as errors related to the player’s identity. LV BET also reserves the right to limit or refuse wagers due to any errors, software malfunctions or similar circumstances. 

    6. To the maximum extent permitted by applicable law, under no circumstances shall LV BET be responsible for any loss or damage resulting from use of the SITE or Services, from any content posted on or through the SITE or Services, or from the conduct of any Users of the SITE or Services, whether online or offline.
    7. In no circumstance shall LV BET or any of its directors or employees be liable to you for any damages whatsoever, including without limitation indirect, incidental or any type of consequential damages, which may arise from out of, or in connection with Clients’ use of the SITE or services, including but not limited to the quality, accuracy or utility of the information provided.
    8. LV BET is not liable for damages of any kind that are caused by the undue use of the Account by the Player or third parties.
    9. LV BET is not liable for any loss of winnings caused by games that are interrupted.
    10. LV BET shall in no event, nor under any circumstances, be liable for any damages or losses that are deemed or alleged to have resulted from or caused by its Internet Site or its content, including, without limitation, delays or interruptions in operation or transmission, communications lines failure, any person’s use or misuse of the Internet Site or its content, or any errors or omissions in content.
    11. In case of infringement of the Terms and Conditions of the website by the User, the User shall indemnify LV BET from any claims by third parties and bear any losses, costs or damages resulting thereof.
    12. LV BET shall not be held responsible for any typing, technical or human error in the operation of the products offered by LV BET or in the operation of the Services. In the event of any error, LV BET reserves the right to either void any affected bets or to correct the error. Where a correction by LV BET changes the terms of a bet, you will be given an opportunity to accept the revised terms prior to the bet being deemed valid.
    13. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction, and in no event shall LV BET’s cumulative liability to you exceed the amount of money you transferred or deposited in Clients’ Account on the SITE in relation to the transaction giving rise to such liability.
  21. Anti-money Laundering Procedures
    1. No person shall abuse this SITE for the purpose of money laundering. LV BET may employ best-practice anti-money laundering (AML) procedures. LV BET reserves the right to refuse to do business with, to discontinue to do business with, and to reverse the transactions of, Clients who do not accept or conform to the following AML requirements and policies:
      1. Winnings will only be paid to the individual who initially registered to open a live Account and specifically only to the originating credit card or Account on file;
      2. When a Client funds an Account by means of credit/debit card deposits, winnings will only be distributed to the individual whose name appears on the card used to make the deposit and only be paid back to the same card;
      3. Only one Account is allowed per person. No winnings may be collected on Accounts opened in false names or on multiple Accounts opened by the same person;
      4. LV BET may, from time to time, at its sole discretion, require a Client to provide additional proof of identity (KYC documentation) such as notarized copy of passport or other means of identity verification as it deems required under the circumstances and may at its sole discretion suspend an Account until such proof has been provided to its satisfaction;
      5. All transactions are checked to prevent money laundering.
      6. If you do not respect these rules and regulations then LV BET may suspend the player’s Account pending investigation.
    2. Any suspicious or fraudulent transactions will be immediately reported to the relevant authorities, including but not limited to the Malta Gaming Authority.
  22. Intellectual Property
    1. All content, trademarks, services marks, trade names, logos and icons are the property of LV BET or its affiliates and are protected by copyright laws and international treaties and provisions.
    2. You agree not to delete any copyright notices or other indications of protected intellectual property rights from materials that you receive from LV BET or LV BET’s SITE. You will not obtain any intellectual property rights in, or any right or license to use such materials or the SITE, other than as set out in this Agreement.
    3. Images displayed on the SITE are either the property of LV BET or to be used with permission. You agree not to upload, post, reproduce or distribute any information, software or other material protected by copyright or any other intellectual property rights (as well as rights of publicity and privacy) without first obtaining the permission of the owner of such rights and the prior written consent of LV BET.
  23. Indemnification
    1. You agree to defend and indemnify LV BET and its officers, directors, and employees, and to hold them harmless from and against any and all claims, liabilities, damages, losses, and expenses, including without limitation reasonable attorney’s fees and costs, arising out of or in any way connected with:
      1. your access to or use of the SITE or Services;
      2. your violation of any of the terms of this Agreement; or
      3. your breach of any applicable laws or regulations.
  24. Term and Termination
    1. The term of the Agreement shall be for an indefinite period Should you wish to terminate this Agreement at any time, you may do so by sending an e-mail notification to LV BET. As of termination, you shall not be able to carry out new transactions.
    2. You may only terminate the agreement with LV BET by providing written notice to the customer support email at support@lvbet.com.
  25. Marketing and Promotion
    1. In the event that a Player wins an amount equal to two thousand five hundred Euro (2,500) or more, through the use of the Software or the Service, the Player may be asked to grant permission to LV BET the rights and authorization to use the Player’s username, name, and/or portrait in all media as part of LV BET’s marketing and promotional needs, and for its Internet Site(s), however, to do so will be at the Player’s discretion.
  26. Privacy Policy
    1. By opening an Account with LV BET, you implicitly give your authorization to the processing of any personal data in compliance with the privacy laws in force in Malta. The processing of personal data is exclusively managed to the end of Account maintenance for use of the services as offered by LV BET. This section shall be identified with special provisions regarding our Privacy Policy that you can find here https://lvbet.com/casino/privacy-policy.
    2. LV BET does its utmost to ensure the privacy, confidentiality and security of its Clients, which are preserved both throughout their interaction with LV BET and afterwards, to the fullest extent achievable by LV BET.
    3. When you register with LV BET, you acknowledge your willingness to share with LV BET certain private information which will be used for the purpose of confirming your identity and ensuring the security of your deposits and player Account. This information is collected in line with our stringent verification procedures that are used to deter international money laundering operations and to ensure that security and safety of our customers’ activity throughout. The information will be only processed by the staff who require such access.
    4. LV BET generally collects the following Client personal information:
      1. Contact Information such as name, surname, date of birth, residential address, email address, phone number;
      2. Financial and Billing Information such as credit card number, name and surname of credit card holder, the expiry date of credit card, billing address, name of the bank and bank account number;
      3. LV BET reserves the right to request a photograph of you holding your colour identification document(s) where we have doubts as to the veracity of the account holder’s identity.
    5. You undertake to supply us with true, updated and accurate information about your identity. Furthermore, you are required to state categorically that you are registering on your own behalf and are not seeking at any time to act in any manner which could be considered fraudulent nor are you seeking to impersonate any other individuals for any purpose whatsoever.
    6. LV BET’s data collection procedures include the collection of Clients’ freely disclosed information as shared with LV BET, in addition to the placement of cookies for the purpose of gathering data about the manner in which Clients interact with the LV BET SITE. These tools for gathering Clients’ information are employed for the purpose of ensuring the customer’s own security and all data collected by LV BET is shared only with individuals within LV BET who are involved with the verification of customer Account information for the express purpose of ensuring the customer’s confidentiality and security.
    7. LV BET will never disclose any private or otherwise confidential information in regards to our Clients to third parties without the express, consent of our Clients, except in such specific cases in which disclosure is a requirement under law, legally legitimate interest of LV BET or is otherwise necessary in order to perform verification analysis on Clients’ identity for the purpose of safeguarding their Account and securing their personal information.
    8. By registering with LV BET and through the voluntary interaction they undertake with LV BET’s products and/or services, you confirm and agree that you consent to the use of all or part of the information you supply concerning your LV BET player Account, the transactions you undertake through it and the interactions which you perform with LV BET and on behalf of LV BET. All interactions you undertake with LV BET will be stored by LV BET for the purposes of record and as such may be employed by LV BET in such cases where disputes arise between Clients and LV BET.
    9. LV BET will do its utmost to ensure the confidentiality of its Clients’ personal information including the implementation of data protection procedures designed to ensure Client confidentiality. LV BET ensures that its data protection policy is regularly updated in order to ensure that your information is continually safeguarded.
    10. Any suspicious or fraudulent activities will be immediately reported to the relevant authorities, including but not limited to the Finance Intelligence Unit (FIU).
    11. The CLIENT agrees to notify LV BET if he/she or any of his/her family members (e.g. spouse, partner, children and their spouses or partners, and parents) is a Politically Exposed Person as defined by the Financial Action Task Force (FATF). The Financial Action Task Force on Money Laundering defines a Politically Exposed Person as “individuals who are or have been entrusted with prominent public functions, for example Heads of State or of senior politicians, senior government, judicial or military officials, senior executives of state owned corporations or important political party officials
  27. LV BET Loyalty Programs
    1. Once You have registered an account with LV BET you will automatically be a member of our loyalty programs.
    2. LV BET will reward your gaming activity through LV Points scheme and LV Wheel feature.
    3. LV Points can be obtained in both Sportsbook and Casino.
    4. Betting in our Sportsbook with real money will earn you LV Points. Points are generated according to players’ bets. Every €5 generates 1 LV Point.
    5. Casino players can win LV points exclusively through the LV Wheel draw.
    6. LV Points are exchangeable against cash money with no wagering requirement.
    7. Every 100 LV Points are converted into €1 (or currency equivalent).
    8. A minimum of 200 LV Points is required to convert points to money.
    9. LV Points never expire.
    10. LV Points are personal and cannot be transferred to someone else.
    11. LV Wheel is a feature available in Casino only. Please read more about LV Wheel here.
  28. Responsible Gaming
    1. LV BET is committed to ensuring that its Clients gamble in a responsible manner, but we also acknowledge that gambling can be addictive to some and affect their lives negatively. In view of this, we offer various measures to promote responsible gambling practices.
    2. Such measures include the setting of limits on deposits, wagers and session times as well as the possibility to self-exclude for both a definite and an indefinite period of time. These can be set by you through the website by entering the Responsible Gaming page and/or by sending an e-mail to customer care.
    3. LV BET provides the ability to allow a customer to self-exclude themselves from their account during an individual session or during periods of 24 hours and 30 days. Our customer service agents can also close the account permanently on the player’s request. Once this change has been made to an Account for a set period, it will not be possible for the Account to be re-opened for any reason until after the set period has expired. During the period of opt-out LV BET shall do all it can to prevent the player from opening new Accounts.
    4. A player at LV BET can determine his or her own deposit, loss and bet limits for a certain period of time or timespan.
    5. Before possible limits of a player are raised, limitations are uplifted or the blockade of the Account is made undone, a cooling down period of seven days is necessary before the request can be processed by LV BET. Requests for lower limits or requests for a renewal of the period of exclusion will enter into force immediately.
    6. A player can request a limitation of the money he is willing to maximally lose or bet during a certain period or timespan.
    7. A player is able to lock his Account for a defined or undefined period when he no longer wishes to gamble or play or stake.
    8. When a player chooses to lock his Account, a player will not be able to open a new Account before his cooling down period has ended. New Accounts will be closed and the balance will be frozen, with the unjustly received welcome bonus being subtracted from the said sum. Once the locked Account is opened again, after the cooling down period, the games will once again be available for the player.
    9. All reopening requests are analysed by the Responsible Gaming department in due time. If a player closed his or her Account permanently, then the Account cannot be reopened instantly. The player needs to specify why he wants to reopen the Account and provide his consent via a signed and written application. Nevertheless, LV BET reserves the right not to open the said Account should it feel that such Account should not be opened for any reason whatsoever.
    10. The Responsible Gaming page also contains links to external entities and information which can help in case of addictive gambling. If you believe that you might be negatively addicted to gambling, we encourage you to seek help through these areas of our website. Please also contact us directly should you feel that gambling has affected your life in a negative way or recognise that you have any gambling issues.
    11. By entering and playing on our Site, you are acknowledging that in playing games of luck through the use of the Service and/or the Software you are under the risk of losing money. It is the player’s sole responsibility to assume the losses suffered through the Player’s Account.
    12. It should be noted that upon registration, all new users must accept and agree to the following: “I confirm that I do not hold any other user Account with LV BET and I am not self-excluded at your service.” Therefore, no deposits, losses or winnings will be owed/refunded to a client if associated with a fraudulently created additional/duplicate Account, with the exception of remaining unused balances from deposits, which will be refunded in full. To fully investigate such cases Responsible Gambling or Fraud Departments are entitled to request additional forms of documentation such as ID in hand and phone/voice verification.
    13. LV BET monitors all communication channels and thoroughly reviews all submitted documents. Based on the information provided or communicated by the player LV BET reserves the right to impose limitations or block any player's account if the player exhibits signs of problem gambling.
  29. INACTIVE ACCOUNTS
    1. An “Inactive Account” is an account that has a real-money balance and no bets recorded for six (6) consecutive months (180 days).
    2.  Before your account is labelled Inactive, LV BET will contact you via email 30 days in advance. You may reactivate an Inactive Account by logging into that account and placing a bet.
    3. Once an account becomes an Inactive Account, LV BET will charge five (5) EUR or equivalent in account currency: 5 GBP, 5 USD, 5 CAD, 5 NZD, 25 PLN, 25 BRL, 50 NOK, 400 RUB, 400 INR, 1500 HUF every 30 days as an administrative fee to your account, as long as there is a positive balance.
  30. Complaints

    Our aim is to provide the best customer support to resolve any issue you may have. However, if you have any complaints you can always contact our customer support team by email on support@lvbet.com, live chat or call on +35 627 780 032. LV BET customer care representatives shall reply to you within 3 days. The complaints placed via social media is not to be considered as an official complaint.

    To deal with your complaint in the shortest possible time frame, it must contain clear information about your identity as well as all relevant details about the case. The customer support agents will use best efforts to promptly resolve a reported matter internally.

    The customer support agents will use best efforts to promptly resolve a reported matter internally. The whole complaints process should take no more than 8 weeks to be assessed and responded to. You will be always informed about our final decision.

    If you feel that the complaint has not been resolved or you are not happy with how the case was concluded, you have the option to escalate the matter externally to one of our approved ADR providers: eCOGRA or ThePOGG.

    The form for the eCOGRA ADR service is available HERE.

    You can find additional information and submit a complaint to ThePOGG HERE.

    Additionally, the Online Dispute Resolution (ODR) platform can provide further alternative dispute resolution services within the EU. More information is available HERE.

    If the user still feels that their complaint has not been resolved to their satisfaction, they can bring the dispute to the Malta Gaming Authority (MGA) by emailing support.mga@mga.org.mt.

    Furthermore, please be advised that you have the right to bring proceedings against an operator to any court of competent jurisdiction.

    If there are any concerns that you would like to raise or need our assistance with, please do not hesitate to let us know. Our professional and friendly Customer Service representatives are always here to help.

To view the previous amendments to Terms and Conditions, please click here.